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MARY,

WHEN I SPOKE TO HQ'S TECHNICIAN SAM, WHILE I WAS ON THE PHONE WITH HIM, HE WALKED ME THROUGH DIGANOSTIC SETTINGS ON MY MACHINE WHICH ARE ONLY FOR A CERTIFIED TECH TO DO. HE INSTRUCTED ME STEP BY STEP AND IN 5 MIINUTES HE HAD MY PROBLEM SOLVED!!
Thank you for your response. My problem was actually hardware and Sam helped me through it.