HQ Pro-Stitcher® Update — Additional Information

There has been some confusion about downloading and installing the latest HQ Pro-Stitcher update. We have done some things to make it easier for you, including simplifying the web site to make it easier to know what to download and simplifying the installation instructions.

We also want to answer some of your questions.

What is the latest version of HQ Pro-Stitcher?
The latest version carries the version number 12-10-0020. It is functionally the same as versions 12-10-0019 and 12-10-0018, but we fixed a couple issues that arose after release of those interim versions.

Do I need to download and install the interim releases before I install the latest version?
No, simply download and install 12-10-0020.

How do I figure out which version of HQ Pro-Stitcher I am running?
The version number appears in the bottom right-hand corner of the Main Menu screen if you have version 3.0.03 or older. Your opening screen will look similar to this. Note the version number shown in this example is 2.0.05.

If you don’t see the version number in the bottom right-hand corner of the Main Menu screen, you have version 12.07.07 or later. If you have a more recent version, your opening screen looks like this. The version number can be found by going to Settings, Advanced, About.

Do I even need the latest version?
The latest version includes many new features and enhancements since the last major release of HQ Pro-Stitcher this past summer (version 12-08-0012). View release notes here.

  • If you already downloaded an update (version 12-10-0018 or 12-10-0019) we suggest you download the latest version just to ensure you don’t run into one of the known issues.

Download here. Installation instructions here.

  • If you have version 12-08-0012, you have hardware that is compatible with the update. Therefore we also recommend you download version 12-10-0020.

Download here. Installation instructions here.

  • If you have a beta version(i.e. 00.00.00xx), version 12.07.07, or version 12.08.10 AND have an ASUS Eee PC Netbook computer or an Acer Iconia Tab computer as part of your HQ Pro-Stitcher, we recommend you download version 12-10-0020. If you don’t have either of these computers, the software update won’t work for you and there’s no reason to download it until you purchase a hardware upgrade to your system.

Download here. Installation instructions here. Hardware upgrade information here.

  • If you have HQ Pro-Stitcher version 3.0.03 or older AND have an ASUS Eee PC Netbook computer or an Acer Iconia Tab computer, we recommend you download version 12-10-0020. If you don’t have either of these computers, the software update won’t work and there’s no reason to download it until you purchase a hardware upgrade to your system.

Download here. Installation instructions here. Hardware upgrade information here.

I want to continue using the “classic” version of HQ Pro-Stitcher along with the newest version. Is that possible?
Yes, if you have the ASUS Eee PC Netbook computer, you can run both the “classic” version of HQ Pro-Stitcher (versions 3.0.03 or earlier) along with the latest version. You will need to make a simple modification to the “classic” HQ Pro-Stitcher shortcut file on your HQ Pro-Stitcher computer desktop.

Exit the software and locate the classic HQ Pro-Stitcher icon on the computer desktop. Right-click the icon and choose Properties. Locate the Target field and look for “/p prostitcher” in the text. Change “prostitcher” to “handiquilter”. Then choose OK. You will now be able to switch between the classic and latest versions of HQ Pro-Stitcher.

What is the difference between an “update” and an “upgrade”?
When we refer to an HQ Pro-Stitcher “update”, it is an update to the HQ Pro-Stitcher software. Software updates are free for as long as you have your machine. However, as you know, the computer industry is constantly innovating. As a result, older computers become obsolete and are discontinued.

There may come a time when new versions of the HQ Pro-Stitcher software will not be compatible with the older hardware. When this happens, you have the choice to continue using what you have with the compatible software, or purchase a “hardware upgrade” that works with the newest software.

Do I need to update Art & Stitch?
Art & Stitch is design software for creating digital quilting designs ($995 value). It is included with HQ Pro-Stitcher and seamless integration enables you to adjust designs on the fly at the HQ Pro-Stitcher computer. If you already have Art & Stitch version 2526, there is no need to reinstall Art & Stitch. If you have an older version of Art & Stitch, you’ll have the opportunity to download it when you download the HQ Pro-Stitcher software update. Note: Do not download Art & Stitch from the Art & Stitch website since it will not automatically work with HQ Pro-Stitcher.

We hope this resolves any confusion we may have caused. As always, if you have any questions, please contact your local representative or Handi Quilter customer relations at (877) 697-8458.

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