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Too fast start

edited February 2014 in Ask An HQ Expert
I've had my HQ16 for several years(7) and have never felt comfortable quilting with it. Subsequently, haven't used nearly as much as I would like. In regulated mode, when I first press Start the machine takes off like a house a fire. There's no such thing as a slow start. It does calm down somewhat after a few seconds, but it never seems to want to go at a very slow pace. I always feel like it's rushing me. Is this normal response, or could there be something that needs adjusting?


  • Sharp8318,

    I am sorry you are having problems with your machine. You can call our Technical Solutions team at 1-877-697-8458 M-F, 8-5 MST and they can help you make the necessary adjustment or you can send me your email and I can send you the instructions to make the adjustments.

    Good luck,

    Cheryl Duncan
    Handi Quilter Studio Educator
  • If you could email it would be great. My address is
    Look forward to hearing from you and getting "Bessie" more user friendly!

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