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In this Discussion

Too fast start
  • I've had my HQ16 for several years(7) and have never felt comfortable quilting with it. Subsequently, haven't used nearly as much as I would like. In regulated mode, when I first press Start the machine takes off like a house a fire. There's no such thing as a slow start. It does calm down somewhat after a few seconds, but it never seems to want to go at a very slow pace. I always feel like it's rushing me. Is this normal response, or could there be something that needs adjusting?
  • Sharp8318,

    I am sorry you are having problems with your machine. You can call our Technical Solutions team at 1-877-697-8458 M-F, 8-5 MST and they can help you make the necessary adjustment or you can send me your email and I can send you the instructions to make the adjustments.

    Good luck,

    Cheryl Duncan
    Handi Quilter Studio Educator
  • If you could email it would be great. My address is mssharp1@yahoo.com.
    Look forward to hearing from you and getting "Bessie" more user friendly!

    Thanks,
    Sue