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Pro Sticher Frustration and disappointed with HQ!!
I have recently purchased an Avante and then the new Pro Sticher. There is NO GOOD TRAINING!! We have paid thousands of dollars for these machines yet you can't get good training. Or, you have to pay thousands of dollars more for training. Don't get me wrong I love my machine but what good is it to me if I can't use what I have paid for because the training is so poor. I'm extremly frustrated!!! HQ how can you improve training without charging you customers so much money.
I have the avante without the pro sticher and agree with what you are saying about the training the timing has been a real problem in the last three week I have thrown it out 3 times. And to get it fixed is a real problem as the nearest dealer is a 12 hour drive, or 3 days via freight oneway . My other longarm I fix myself as it is a simple proceedure, (It is a Nolting Pro 24 with the Intelliquilter). I have noticed via other posts that the timing can be a real problem on this machine and now kinda wish I never bought it.
I am so sorry that you do not have good dealer support. My local dealer brings in HQ Educators and has a long-arm club that meets monthly. I love my Avante and the new ProStitcher software is the cat's pajamas!
Good dealer support is key. Mine offers a class once a month. Free if you bought your machine from them. I love my new Fusion with the ProStitcher ....now that I had a class on it :)
I have to agree with you ladies who are disapointed. We bought our Avante with ProStitcher at a quilt show from an out of state dealer because our local rep was such a disappointment. They didn't have a P-S and advised us that we didn't need one.
Our salesperson brought the machine to our home and assembled it, but we got about 20 minutes of instruction on the P-S and promptly lost focus. No matter how I foIlow the directions step by step, I can't get it to work. I can't find any education for the P-S anywhere near me in PA.
I signed up for a class at my local Babylock dealer because the Crown Jewel now uses the P-S, but I was just plopped in front of a computer and shown a DVD about Art & Stitch.
My frustration is growing rapidly and I refuse to pay the money to fly all the way out to Salt Lake and take their retreat. Thanks for listening.
Have any of you viewed the DVD training videos and web innards on the pro-stitcher? I have not purchased the pro-st at this point but borrowed the videos from another source and found them very useful explaining the"how to's". I have not put them into practice. There is also a HQ u education on pro-stitcher.
The training videos are good and worth the money.
I recieved six DVDs with my machine. Ok, if you want to watch someone else do free motion or load a quilt without telling you what each roller is for or which direction it should roll. Can't even find directions for saving an adjusted design under a different name. Dealer is 70 miles away and makes me feel so stupid when I call. I ususally need help in the evening so I don't have anything put the computer to turn to.
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