I want to upgrade my setup — what do I need to do?

All of our Handi Quilter machines have features that have been designed to be upgradable. For instance if you purchased an HQ Avante and now want to add the HQ Pro-Stitcher we can help you with that. Maybe you have an older frame and want to upgrade to our new Precision-Glide track and wheel system or perhaps you’d like to add stitch regulation to your HQ Sixteen, we have options available. The following page has the information you need.

Choose your system for upgrade options:

I have HQ Pro-Stitcher and I want to:

Add the HQ Pro-Stitcher computerized quilting system to my machine:

Answer: The HQ Pro-Stitcher is available for the HQ Sixteen,* HQ18 Avante, HQ24 Fusion, and HQ Infinity. You will receive a new machine carriage, monitor, holding bracket and pre-installed software. It is required that you also have the Precision-Glide aluminum track installed on your system.

*However, if you have a HQ Sixteen with c-pod running 2.XX* firmware or earlier you will also need a new c-pod and p-pod to run HQ Pro-Stitcher. Item #QM20169. To see what version of the software you have, start up your machine and while it's loading look at screen of your c-pod and and the version will flash on the screen. For more information, please call Handi Quilter Customer Relations at 1-877-697-8458, Monday through Friday, 8 a.m. to 5 p.m. Mountain Time (MST). 

Upgrade my Classic HQ Pro-Stitcher software to the new HQ Pro-Stitcher version

Answer: Complete information on upgrading to our HQ Pro-Stitcher software that was released in 2012 is given below. You may need to purchase a new tablet depending on the version of your current one as older systems won’t work with the newest software release. Please read below for more information on the upgrade package you should buy.

We upgraded our Pro-Stitcher hardware (monitor) to a new monitor capable of handling the newest release of the HQ Pro-Stitcher Software. If you look at your screen and it has an "ASUS EeePC" or "Acer" logo on the front you are all set to accept the software upgrade. If you have any other screen (see information below) you will need to upgrade your tablet if you want to update to the new HQ Pro-Stitcher Software. Information is included below.

For the hardware upgrade we will need to know the following information:

  • What longarm machine you are using
  • What screen you currently have (see the image below)
  • If you would like to include the Art & Stitch software

These monitors will need to be upgraded before you can download the new software:

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IEI Panel PC

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OR

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Innovatek Monitor

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OR

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Lilliput Monitor

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OR

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Please click on a link above to purchase your upgrade. If you have any concerns you are welcome to contact customer service at 1-877-697-8458. Please have the above information ready and we will be happy to get your hardware upgrade order placed.
 
The new monitor will come with the newest version of Pro-Stitcher Software installed for you. If you would also like the Art & Stitch software included please indicate that as well. 
 
If you have any of the Acer tablets (Iconia W500, Iconia W700, or Aspire Switch ll), the HP Omni tablet, or the ASUS EeePC Netbook (shown here) then you are all set to download the free HQ Pro-Stitcher update
 
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If you would like to learn more about the new HQ Pro-Stitcher software you can click here. For educational tutorials, visit our tutorials page or our webinar page for the most current information.