Troubleshooting

If you are trying to upgrade from version 1.2.0 or older, your HQ Pro-Stitcher may not recognize the update file. The earlier software versions are looking only for a file named "HQupdates.exe." If you have this older software you will need to change the name of the update file from "HQ_Updates_2.1.03.exe" to "HQupdates.exe" prior to pressing the Update button on the main screen.

 

If, upon pressing the Update button, you find that the HQ Pro-Stitcher software has shut down and you are left in a white Windows screen with a purple Handi Quilter logo, please follow these instructions to start the update program:

 

a. Tap on the "Start" button on the bottom left-hand corner of the screen (if you do not see a "Start" button, tap repeatedly as low on the screen as you can until the "Start" button appears).

b. Tap on the "My Computer" button.

c. Under "Devices with Removable Storage" you should see a drive labeled "Removable Disk" if your USB stick is plugged in. Double-tap on this drive.

d. Browse through your removable disk (USB stick) to locate the update file you just downloaded and double-tap it to start the update program.

e. Follow the on-screen instructions to complete the update.