HQ Frequently asked questions

You can also find specific answers about your HQ quilting machine or post a question that you want to be answered by going to the HQ Forums


Thread and Needle Issues

View this great video on Threads Needles and Tension (TNT)

What if I'm having problems with Skipped Stitches?

  • Needle is not in the 6:00 position
  • Needle is in backwards
  • Needle is bent, has a burr or dull point
  • Damaged hook
  • Poor Thread
  • Tension is too tight
  • Threaded improperly
  • Try turning the needle to the 6:30 position


Why does my needle keep breaking?

  • Needle is not placed all the way up in needle bar
  • Hook out of timing
  • Hook and needle bar out of timing
  • Incorrect needle system for machine
  • Needle struck ruler, pin or other foreign object


I have breaking thread, fraying, or shredding.

  • Upper tension too tight
  • Incorrect size needle with thread
  • Old thread or poor thread
  • Burr on hook
  • Burr on needle
  • Burr on needle bar thread guide
  • Lint in thread guides or tension disks
  • Needle in backwards
  • You may need to turn needle to the 5:30 position