Elizabeth Kretzer

Scott's quilt

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A couple days ago I was in the process of finishing quilting, an over size queen, quilt for a friend his wife started a few years ago. At the very end of the quilt, my HQ24 Fusion with HQ Pro-Stitcher stopped working, computer went dead. I did all the checks and read the manual back to front and front to back. Finally I called the HQ help line and Mark called me back in just a few minutes. Mark walked me through all the different things that could be wrong, then he had me look under the carriage to find the male and female hook that went to the computer, it had worked loose and as soon as I tighten it the machine was back working. This quilt has been a work of love for right after I started working on it, I came down with pneumonia, then had to have lung surgery, and his wife passed away. Now I am back to quilting and enjoying my HQ24 Fusion with HQ Pro-Stitcher. Thank you for all the help lines and online forms.

I own the following HQ machines: HQ24 Fusion, HQ Pro-Stitcher